Terms & Conditions
Cancellation & Rescheduling Policy
To secure your appointment, a deposit of 50% of the total appointment value is required.
You’re welcome to reschedule up to 48 hours in advance without any penalty.
You may reschedule up to two times, as long as sufficient notice is given and at the owner’s discretion, without losing your deposit.
A third rescheduling will result in the forfeiture of your deposit, and a new deposit will be required to book again.
Any cancellations or changes made within 48 hours of your appointment will also result in the loss of your deposit, as that time has been set aside especially for you.
We always aim to be fair and understanding, but these policies help us stay consistent and ensure everyone gets the care and attention they deserve.
Block Booking Policy
All block bookings must be paid in full before the first appointment, unless a payment plan has been agreed in advance with the owner.
Each block booking includes two discretionary appointment changes, provided at least 48 hours’ notice is given.
A third change, even with notice, will result in the forfeiture of that appointment, as we need to manage our schedule fairly for all clients.
If less than 48 hours’ notice is given, the appointment will also be forfeited, as the slot cannot be reallocated at short notice.
If you’re unable to attend, you’re welcome to
gift your appointment to another paying customer. In this case:
They may pay for the treatment, allowing you to rearrange your slot for a future date,
OR
They may simply take your place for that treatment only, without affecting your remaining appointments.
We’re here to support you and always aim to be fair, but these policies help us keep things running smoothly for everyone.
Thank you so much for your understanding
and continued support—it means the world to us.